1 Saying Hello 2 Introducing Oneself and Getting Names Right 3 Introducing Others 4 Thank You and Please 5 Small Talk 6 Presenting Your Business and Department 7 Telephone: Making a Call 8 Telephone: Getting Through 9 Telephone: Why You Are Calling 10 Setting the Time for the Appointment or Meeting 11 Talking to Machines: Voice Mail and Answering Machines 12 E-mail and Internet 13 The General Business Meeting 14 The Presentation or Speech 15 The Sales Call or Meeting 16 The Negotiating Meeting 17 The Training Session 18 The Trade Show 19 Attending a Conference or Seminar 20 Conducting an Interview 21 At the Restaurant 22 Social Conversation 23 Visiting the Partner's or Associate's Home 24 Sightseeing 25 Can You Help Me? 26 Airplanes, Airports, and Customs 27 At the Hotel 28 Car Rentals | Download MP3 |